Testimonials

“The Customer Survey is filled with an insightful Customer rating of the critical areas of our business. It will be the core element in our new Business Plan and a basis for improving our overall Customer Strategy. I particularly found the comparisons to our Competitors and the Customer Comments to be most informative. We have performed similar Customer Surveys in the past, with other resources , at a much greater cost, and did not find them to be as thorough or informative as the Survey provided by SPG. In this world of Global competitive Business, what could be more valuable than an accurate evaluation of our Customers perception of our business.”
Richard A. Whitsitt
President
TSI Graphics Inc.

“Jim Sauer and SPG did a fantastic job with our member research survey. Not only did Jim provide insight on the front end to develop a research tool that enabled us to get the information we needed, he did a great job of communicating with our organization throughout the process. He also did an outstanding job of presenting the results in a meaningful way to my board of high-level professionals. I highly recommend SPG to any organization looking to research its client base.”
Dara Rudick
Executive Officer
Minnesota Commercial Association of REALTORS®

“The market research project done for us by SPG was a success, providing pertinent market insight according to the goals and objectives, in a timely manner as promised. Wonderful work SPG !!”
Glenn Hause
Director of Marketing & Sales
Mustad USA

“It was a pleasure to work with SPG on our customer satisfaction survey. They were organized, insightful, and met their deadlines without a hitch. Results were meaningful, comprehensive and well presented. It was evident that Jim Sauer is a professional with considerable knowledge and experience focused on continuous improvement, customer satisfaction and business plan development.”
Gloria Russell
Executive Assistant & Fleet Manager
Customer Satisfaction Survey Team Leader
Midwest Sign & Screen Printing Supply Co.

“Century College depends on solid market research. Utilization of this data, enables our college to better serve our students and the community. Strategic Performance Group LLC (SPG) is our ‘provider of choice.’
SPG provides a timely, professional and scientific approach to our planning and marketing needs.”
Mark Vukelich
Century College

“SPG was thorough and responsive in managing our client satisfaction survey. A pleasure to work with. I am one satisfied client!”
Gabi Kupfer
The Council for Adult and Experiential Learning

“SPG has great insight into Customer Relationship Management and how best to approach customers for candid feedback. We chose SPG over several other firms because it is best to go to an expert in the field for assistance and we have been extremely satisfied that we did.”
Linda Whitmore
FABCON

“SPG tackled a very quick-turn, large phone survey into the difficult to reach healthcare IT market and provided us with meaningful, actionable data. From the initial market research objective review to the final presentation and report, SPG was extremely professional and produced on-time deliverables.”
Lynn M. Spieker
Ergotron, Inc.

“One of our agency’s key earned income divisions had experienced declining revenues for a few years. A Board member suggested a business review. We selected Jim Sauer and his firm, SPG who were highly recommended by our public accounting firm. We are so pleased that Jim and his team conducted this work! Not only did we receive strong analysis and solid recommendations, but I also had a confidant during the process. Work doesn’t stop while one waits for a review to determine next steps. Jim was with me all the way – sharing his early insights and guiding our decision-making so that when the review was complete, we were already moving forward. Jim helped us turn around a difficult situation and have a much more positive view of the future of this division. Of special note, Jim and his group don’t abandon a client when the job is complete. I still turn to him to bounce off ideas and share our progress.”
Carol Weber Rohde
Executive Director,
Resources for Child Caring

“Every association needs to know what is on the minds of their members. The membership satisfaction survey SPG produced for PIANKO, was so comprehensive, we incorporated the results into our recruiting and retention plan!”
Tom Caldwell
PIANKO – Printing Industries Serving Northern Kentucky and Ohio.

“Working with SPG was a pleasure. They did an excellent job and I would not hesitate to do business with them again.”
Jeff Agan
Kinetic Portals, Inc.

“SPG did a great job on our key account survey, very thorough and professional, everything was right on schedule. I was particularly pleased that they suggested adding the Net Promoter Index (NPI) which, along with our basic survey score, we are embracing as part of our employee bonus program.”
Julie Karlson
Tapemark

“This has been a great experience and it very nice to work with such a professional company like SPG. Thanks for all the work.”
Steve Olberding
President
Phototype

“Our customers were very impressed with the professionalism of the SPG surveyor”
Natalie Evans
Image Processing Systems, Inc

“SPG was thorough, professional, and delivered what they promised.”
Ann Turner
Designer Doors, Inc.

“SPG’s professionalism comes through with every survey result we receive – from putting our customers at ease to answer a detailed survey to compiling the data for analysis.”
Chris Komenda
Woodmeister Corporation

“For the past two years Marshall Manufacturing Company has utilized the services of SPG. We found SPG to be very experienced in assembling relevant questions for our clients, and the ability to connect with our customers to obtain the answers.”
Tom Plantenberg
Marshall Manufacturing Company

“SPG is a pleasure to work with and we look forward to doing business with them in the future.”
Derek Cassoutt
Boosters Fitness