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About SPG - Frequently Asked Questions |
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Who is Strategic Performance Group?
- Strategic Performance Group is a management consulting and market research
firm headquartered in the North Metro region of the Twin Cities of Minneapolis and Saint Paul, Minnesota,
USA. Our staff of professionals has been providing consulting services including market research, customer
satisfaction surveys, employee surveys and planning to companies, both large and small for over fifteen years.
This includes Fortune 500 companies and emerging growth companies listed in INC. 500. Our clientele is
comprised of both manufacturing and service companies representing most industries.
Why choose Strategic Performance Group?
- Our staff consists of a group of professionals dedicated to serving the strategic needs of our clients.
Each of our consultants has a minimum of fifteen years of business experience with some having over 30
years of business experience. In addition to our consulting staff, Strategic Performance Group has several researchers,
each with a minimum of ten years of experience. This is especially important for displaying professionalism
when conducting telephone interviews with decision makers.
What geographic locations are served by Strategic Performance Group?
- SPG Consulting concentrates in the US market. We have clients stretching from the East coast to the West
coast and from the Canadian to the Mexican borders. Although over 90% of our consulting business is with
clients headquartered in the US, we also have clients that are located in Asia, Europe and Canada.
How do I engage the services of Strategic Performance Group?
- Initially, we strive to gain a thorough understanding of the client's needs and objectives for market
research, customer satisfaction surveys, employee surveys and planning services. Once these objectives are
determined, we complete a proposal outlining the steps that will be taken by Strategic Performance Group in order to
achieve client objectives. The proposal includes a fee and schedule for the professional services to be
completed. Strategic Performance Group has an enviable record for completing projects on time and within budget.
How does Strategic Performance Group charge for its professional services?
- Two methods are used to determine fees. The first method is based upon a total project cost. The fee is
determined upfront based on the scope of the project and protects the client against any unforeseen charges.
The second method is based on a retainer fee whereby the client, for a specific length of time, makes periodic
payments. With the retainer fee, the client has access to the full range of Strategic Performance Group services at a rate
less than what is typically charged.
How do I know if I'll be satisfied with the services of Strategic Performance Group?
- We strive for complete client satisfaction and practice what we preach. SPG is
affiliated with a consortium of consulting firms located throughout the world. As a
member of their "premier" consulting firms (top 1% of affiliates), SPG must undergo
an independent third party client satisfaction survey each year. Recently, we received
our updated annual ratings and were pleased to learn that we rated 4.6 on a scale of
1 (Poor) to 5 (Excellent), placing us at the 95th percentile of all premier firms.
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Get Started Now! |
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Contact SPG and we will give you a FREE consultation! Please call us toll free at 1-866-599-0663 or enter your name, email address, phone and topic(s) of interest and we will contact
you soon!
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Message from the President |
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Thank you for visiting our web site. Please contact us with your inquiries and we will respond in a timely manner.
Best regards,
Jim Sauer, President, SPG.
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