Customer Survey Overview
Satisfied customers = GROWTH
Reasons to Conduct Customer Surveys
- Strengthen customer relationships for revenue and profit growth
- Identify situations that need immediate attention
- Retain customers that were on the verge of defecting to competitors
- Learn how you rate in customer satisfaction compared to your competitors
- Improve customer service and excellence in operations
- Develop baseline metrics for measuring continuous improvements
Customer Survey Process
- Customer Survey Design – SPG will customize a survey based on client’s objectives
- Methodology – On line, Telephone or Mail
- In depth analysis and reporting
- Immediate reporting of “hot button” issues
- 95% level of confidence in results
Summary of Results
- Benchmarking of your results to our proprietary SPG 100 database
- Calculation of Net Promoter Score for forecasting future company growth
- Establishment of “Priorities for Improvement”
Fee for Customer Survey
- Flexible pricing based on client requirements
Next Steps
- Complete the request form or call 1-866-599-0663 toll free for a FREE consultation about your customer survey requirements
Continue reading about customer surveys
