Customer Survey Overview
Satisfied customers = PROFITS
Reasons to Conduct Customer Surveys
- Strengthen customer relationships for revenue and profit growth
- Identify situations that need attention
- Retain customers that were on the verge of defecting to competitors
- Improve excellence in operations
- Develop metrics for measuring continuous improvements
Survey Process
- Survey Design – SPG will customize a survey based on your objectives
- Methodology – On line, Telephone or Mail
- In depth analysis and reporting
- 95% level of confidence in results
Summary of Results
- Benchmarking of your results to our proprietary SPG 100 database of 100 companies
- Calculation of Net Promoter Score for forecasting future company growth
- Establishment of “Priorities for Improvement”
Fee for Service
- Based on the number of survey questions and number of respondents
Next Steps
- Complete the request form or call Jim at 866-599-0663 toll free direct.
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