 |
| |
|
Q1 2003 Newsletter - In this issue |
|
| |
Customer Satisfaction and ISO Quality Standards
Since its 1987 introduction, the series of international quality standards collectively
called ISO 9000 has become an increasingly important business requirement for quality improvement.
While ISO 9000 certification is not a legal mandate, it has become a basic competitive prerequisite for
many companies doing business in today’s global economy. About 400,000 organizations are currently
ISO-certified and that number is expected to grow significantly over the next several years.
Read full article
Book Review - The World According to Peter Drucker
This book is the first biography of one of the twentieth century’s great minds –
“the greatest thinker management theory has produced,” according to The Economist. As a reader of several
of the 29 books authored by Drucker, you cannot help but to be impressed by his vast knowledge and views
on business strategy, leadership development and employee motivation.
Read full review
|
|
| |
|
|
|
| |
|
Get Started Now! |
|
| |
Contact SPG and we will give you a FREE consultation! Please call us toll free at 1-866-599-0663 or enter your name, email address, phone and topic(s) of interest and we will contact
you soon!
|
|
|
Message from the President |
|
| |
Thank you for visiting our web site. Please contact us with your inquiries and we will respond in a timely manner.
Best regards,
Jim Sauer, President, SPG.
|
|
|
Receive Our Email Newsletter! |
|
| |
Register For SPG's Email Newsletter!
|
|
|
|
