The source of frustration for many managers is the failure of their company to implement its overall business strategy. This is not an uncommon situation since it is difficult for many to see the linkage between the business strategy that senior level managers establish and the performance expected of employees to implement it.
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The book cover describes the contents as a method of “leading over, under and around organizational jams to achieve high performance results.” The author refers to “strategic gridlock” as the mysterious paralysis that occurs when persistent organizational problems snarl business performance. There are seven hidden roadblocks that lead to strategic gridlock.
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Invariably, when conducting surveys, there is often confusion regarding acceptable response rates. Response rates can vary considerably depending upon a number of factors. These factors include the methodology used, i.e. mail, on-line or telephone, the number of questions asked, incentives used and how “user friendly” the questionnaire appears to the respondents. Although it is common to judge the success of a survey based on the percent of responses that are returned, this could be very misleading.
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