2005 Q3 Q & A – Employee Survey Topics
Q. We are considering an employee survey. What are some of the more common topics that are typically included in a survey?
A. Depending upon your specific objectives for the employee survey, questions are usually classified into 6 to 8 general topics so indices can be generated for comparison purposes. General topics include:
- Attitudes and Values
- Satisfaction
- Goal Orientation
- Diversity
- Communications
- Decision-making procedures
- Accountability
- Reward and Recognition System
- Climate/Work Environment
- Innovation and Change
- Information Management
- Product/Service Quality
- Training Needs
- Reporting Relationships
- Work Group Relationships
- Intergroup Relations
Once the responses are compiled, indices are created for each topic and benchmark comparisons can then be made to a database of composite results of other companies. This is helpful in highlighting “performance gaps” between your company and the composite.