In a previous newsletter we discussed a relatively new customer satisfaction indicator that has a very high correlation to the growth prospects for a company. Based on research that was reported in the Harvard Business Review, the Net Promoter Index (NPI) is based on the percentage of customers that are extremely likely to recommend a company to others.
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In his latest book Mr. Godin focuses on the need for companies to embrace change. Change is ever present in any organization but the key to changing is to evolve. According to the author, evolution can be unleashed in an organization effortlessly and gradually changing everything in its path.
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Q. We are considering an employee survey. What are some of the more common topics that are typically included in a survey?
A. Depending upon your specific objectives for the employee survey, questions are usually classified into 6 to 8 general topics so indices can be generated for comparison purposes. General topics include:
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