Strategic Performance Group LLC tracks the Customer Satisfaction Index (CSI) for the 100 most recent companies for whom we have completed customer satisfaction surveys. The CSI is compiled by calculating a simple average of all questions using the extremely satisfied – extremely dissatisfied scale. These ratings represent both manufacturing and service companies and are representative of US businesses throughout the nation.
Read full article

Changes are occurring in the world at such a rapid rate that globalization has shifted into “warp drive.” In this best selling book the impact that globalization is having on companies, communities, individuals and governments are explored by the author. Mr. Friedman identifies the ten forces that have flattened the world. Included in the list...
Read full review

Q. We completed our strategic plan and are working on its implementation, which has been slow to date. How can we improve our implementation process?
A. It’s the experience of most companies that implementation of the plan is the weakest area of the planning process. Instituting a regular monitoring system, i.e. bi-weekly, monthly or quarterly is the only way to ensure that implementation is occurring. Another approach is tying individual compensation to...
Read full article